---
title: "Zenople AI Receptionist Agent Insight Dashboard"
slug: "zenople-ai-receptionist-agent-insight-dashboard"
updated: 2026-08-04T12:18:13Z
published: 2026-08-04T12:18:13Z
canonical: "zenoplesupport.aqore.com/zenople-ai-receptionist-agent-insight-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://zenoplesupport.aqore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zenople AI Receptionist Agent Insight Dashboard

## Zenople AI Receptionist Insights Dashboard

This dashboard helps you measure **business value** and **operational performance** of the AI Receptionist, then drill into calls behind each KPI.

### Where to Access

1. Navigate to **Dynamic Dashboard (DDS) Application> Agent Insights**.
2. Open **AI Receptionist Insight** tab.
3. Default date range is 30 days.

### How to use the page

1. Review **Executive Summary** KPIs to assess value and outcomes.
2. Open KPI drilldowns by clicking any highlighted KPI tile.
3. Use **Conversation Explorer** to inspect call-level records.
4. Click **View Call Insights** on a row for full call audit details.

### What each section tells

#### Executive Summary

Primary KPI tiles and distribution charts for value, service outcomes, caller mix, sentiment, intent, language, escalations, and automation.

#### Efficiency

Benchmark table comparing manual baseline vs AI performance and improvement.

#### Conversation Explorer

Paginated call-level table used for audit and traceability.

### Executive Summary KPI Tiles

| **KPI tile** | **What it means** |
| --- | --- |
| **Estimated Gross Value Created** | Estimated labor value offset from calls handled by AI. Calculated: - Estimated $20 /hr * Hours handled by Agent |
| **Total Calls** | Total number of calls handled by AI Receptionist |
| **Hours Reclaimed** | Total hours saved by receptionist agent |
| **After-Hours Reclaimed Hours** | Estimated hours saved for calls outside office hours. After-hours metrics are evaluated against tenant office availability hours configuration (including Closed days). |
| **After-Hours Calls Resolution** | Resolved/partially resolved after-hours calls |
| **Identification Rate** | % Of calls where caller is identified/authenticated - **Identification Rate** = (Identified + Authenticated Calls) / Total Calls |
| **Resolution Rate** | % Of calls resolved or partially resolved - **Resolution Rate** = (Resolved + Partially Resolved Calls) / Total Calls |
| **Escalation Rate** | % Of calls escalated to human - **Escalation Rate** = Escalated Calls / Total Calls |
| **Follow-up Required Rate** | % Of calls requiring staff follow-up - **Follow-up Required Rate** = Follow-up Required Calls / Total Calls |
| **Zenople Action Taken** | Count of write-back actions executed in zenople |
| **Multichannel Outbound** | SMS + Email outbound actions for sending information during call. |

### KPI Tiles Drilldown behavior

Clicking a KPI tile opens a drilldown table filtered to that KPI context.

| **Tile clicked** | **Drilldown focus** |
| --- | --- |
| **Escalation Rate** | Escalated calls only |
| **After-Hours Calls Resolution** | After-hours calls with Resolved/Partially Resolved outcome |
| **After-Hours Reclaimed Hours** | After-hours calls only |
| **Zenople Action Taken** | Calls with write-back actions |
| **Multichannel Outbound** | Calls with outbound SMS/Email activity |
| **Resolution Rate** | Calls with Resolved/Partially Resolved outcome |
| **Identification Rate** | Calls in Identified/Authenticated state |
| **Other KPI tiles** | Relevant call records for general inspection |

### Executive Summary Charts:

| **Chart** | **What it shows** |
| --- | --- |
| **Growth Comparison: Volume & Productivity (Period vs Previous)** | Side-by-side current vs previous period bars for **Call Volume**, **Call Hours**, and **Hours Reclaimed**. |
| **Caller Distribution** | Share of calls by caller segment (Applicant, New Hire, Employee, Contact, Unknown). |
| **Multilingual Engagement** | Language mix of inbound calls. Count call by call language. |
| **Call Intent Distribution** | Top 5 most common caller intents detected by the AI. A single call can contribute to multiple intent counts. |
| **Sentiment Analysis** | Distribution of caller sentiment across Negative/Positive/Neutral. |
| **Outcome Distribution** | Overall final disposition of calls: Resolved, Partially Resolved, Escalated, Incomplete. |
| **Outcome by Caller Type** | Stacked outcome composition for each caller segment. Outcome count for each caller type. |
| **Zenople Automation Write-Backs** | Which automation actions are executed in zenople most by the AI receptionist agent? Examples: Job apply, Appointment, Registration etc. |
| **Escalation Reason Breakdown** | All Escalation drivers requiring human handoff. |
| **Identification Funnel** | Identification/authentication progression snapshot. Shows count of each call state. |

Use these charts to pinpoint high-volume intent/segment patterns, escalation hotspots, and where automation or call-flow tuning can improve resolution.

### Conversation Explorer and Call Insights

#### Conversation Explorer columns

- 
  - Date/Time
  - Caller Type
  - Name
  - Contact
  - Category
  - Duration
  - Outcome
  - Actions Taken
  - Call Insights (button)

#### View Call Insights panel includes

- 
  - Call recording (if available)
  - AI-generated summary
  - Transcript timeline (AI + caller messages)
  - Action/tool details (when available)

Use this panel for quality review, coaching, and root-cause analysis of escalations/follow-ups.