Automated Text

Features added to Automated Text 

The following features have been added for automated texting.

Automated Registration Reminder

Considering the scenario when the probable candidate signs up into the system and forgets to complete the assigned task, the system will now send automatic text to the candidate reminding to complete the assigned task so that they could move forward to next workflow/stage.

The template of text is:

"Hello "applicant/new-hire name" you are almost there! Complete your registration to start working with us. Job placements can only be assigned once registration is complete. If you need assistance, please contact us at “Office Contact Number”. Please reply with your thoughts in a single text message. Reply 'STOP' to stop receiving texts from this number.” 

A reminder text message is sent automatically if the candidate has remaining tasks in 48 hours of registration. A reminder text is again sent after 72 hours of registration if the same situation persists.

Receivers/Candidates can opt out by replying “STOP” to this conversation which will prevent sending the registration reminder time and again.

This feature is governed by a new option property under office level in applicant option as “Registration Reminder Automation” which is “False” by default.

Users can easily turn it on by:

1. Navigate to ATM.
2. Navigate to “Options”.
3. Select “Office” as entity and under Applicant option, find “Registration Reminder Automation” option.
4. Choose the value, either True or False. The default value is “False”.

Note that, the registration reminder is triggered only if the task assigned by default is not completed i.e. it’s not applicable for any task assigned explicitly to the candidate.  

Implementation of OpenAI in Assignment Survey and Pre-Qualification Chatbot

We have enhanced the Assignment Survey and Pre-Qualify chatbot to support all languages currently supported by OpenAI. The chatbot is now configured in such a way that, if the person replies to the assignment survey text or pre-qualification text in any other language than English, the system tracks change of language and sends the following text in the same language the recipient has replied with.

In addition to this, the chatbot now performs context analysis to identify whether the received answer is contextual to the asked question or not. If the reply is identified as out of context, the chatbot replies with a text in preferred language mentioning that the provided reply is not contextual to the asked question.  Both the chatbots are disabled if replies are found to be out of context twice.