---
title: "Instant Messaging in Zenople Mobile App"
slug: "instant-messaging-in-zenople-mobile-app"
updated: 2025-09-25T08:01:48Z
published: 2025-09-25T08:01:48Z
canonical: "zenoplesupport.aqore.com/instant-messaging-in-zenople-mobile-app"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://zenoplesupport.aqore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Instant Messaging in Zenople Mobile App

## **Instant Messaging in Zenople Mobile App**

Enable direct instant messaging between office staff (Recruiters) and employees to improve communication related to assignments, while restricting chats strictly between specified user roles and providing granular access controls.

### **Scope**

- Allow chat between:
  - Office staff (Recruiters) ↔ Employees
- Employees can only chat with office staff.
- Support new message notifications.
- Chats initiated from assignment views.
- If multiple chat-enabled Recruiters are available, employees can select whom to chat with.
- Persistent chat navigation visible across the app for enabled users.

### **Detailed Requirements**

**Chat Initiation**

- User initiates chat from an assignment (card view or details).
- For Employees: If multiple Recruiters have "Enable Chat" = true, display a selection list.
- Chat appears in the chat navigation list only after initiation.

**Chat Participation**

- Office staff and employees can send and receive messages in their chats.
- Chats are limited to office staff and employees only, no direct chatting among employees or contacts.

**Notifications**

- Users receive notifications on new messages.
- Notifications clearly indicate the sender.

**Chat Navigation**

- Chat navigation pane/tab remains visible at all times for users with access.
- Lists all active conversations, allowing easy switching.

### **User Interface Changes**

- **Assignment Screen:** New chat button/icon to initiate chats with allowed users.
- **Chat Navigation Pane:** Persistent display of ongoing chats.
- **Chat Window:** Messaging interface with typical features (send, receive, timestamps).
- **User Selection Modal:** For Employees when multiple chat-enabled Recruiters are available.

### **Configuration Details**

**1. User Type Level Configuration**

- **Property:** Enable Chat (Boolean) in User Type settings.
- **Behavior:**
  - If TRUE for a user type, employees can chat with tagged persons of that type and vice versa.
  - Employees can chat with user type having "Enable Chat" = TRUE.
  - If multiple user types enabled, employees see a list to select their Recruiter.
  - Default: "Recruiter" role has "Enable Chat" enabled via script.
- **Integration:**
  - Chat button appears in Employee Portal assignment card view when enabled.
- **Hierarchy Lookup:**
  - Tagged user roles resolved in this order: assignment → job → customer → root customer.

**2. Organization Level Configuration**

- **Property:** Enable Chat (multi-select) under ATM > Option > Company > Organization.
- **Default:** Chat disabled for all companies by default.
- **Behavior:**
  - Enables or disables chat per company.
  - Chat navigation visible only for users of enabled companies. >> control both for office staff and employee . If set to false the chat navigation wont be visible
  - Disabled companies’ users cannot access the chat feature.
- **Additional Control:**
  - Instant Messaging activated per company via "EnableChat" option and ETC option for granular permission.

**3. Person Level Configuration for Office Staff**

- **ETC Option Property:** New "Chat" value under ATM > Option > Person > Office Staff.
- **Behavior:**
  - Office staff must have this "Chat" option selected to access chat navigation in mobile app.
  - Without selecting this option, chat navigation is not visible.
- **Purpose:** Granular control over which office staff members access chat.

### **Core Instant Messaging Functionality**

- Office staff and employees communicate directly about assignments.
- Chat initiated via assignment cards or details >> Emplopyee side
- Office staff can initiate chat with employees directly from the directory listing.
- Chat navigation is always visible once enabled.
- Notifications for new messages.
- Role-based restrictions ensure proper messaging routes.
- User selector shown if multiple chat-enabled office staff available.
- Hierarchy fallback for tagged user roles implemented.

### **Limitations and Known Behaviors**

- Chats limited strictly to office staff and employees.
- Focused primarily on assignment-related communication.
- Employees must select recruiter if multiple are enabled.
- Chat disabled by default at company-level; must be enabled explicitly.
- Office staff’s "Chat" ETC option off by default; requires manual enablement.