---
title: "Added New Merge Tags to ATM Email and SMS Template Builders"
slug: "added-new-merge-tags-to-atm-email-and-sms-template-builders"
updated: 2026-04-24T10:56:24Z
published: 2026-04-24T10:56:24Z
canonical: "zenoplesupport.aqore.com/added-new-merge-tags-to-atm-email-and-sms-template-builders"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://zenoplesupport.aqore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Added New Merge Tags to ATM Email and SMS Template Builders

**OVERVIEW**

New merge tags have been added to both the **Email Template Builder** and the **SMS Template Builder** in ATM. Office staff can now include a recipient's portal username, portal login link, forgot-password link, and the sender's office email address directly inside email and SMS templates — making it easier to create login-assistance communications without exposing passwords.

Additionally, the **Full Name** merge tag has been corrected to display names in proper sentence case (e.g., "John Doe") in both builders, replacing the previous all-uppercase output (e.g., "JOHN DOE"). The password merge tag has been removed from both builders as a security improvement.

**WHAT WAS ADDED**

**Email Template Builder**

The following merge tags are now available in the **Merge Tags** dropdown:

- **Recipient Username**
- **Recipient Portal Login URL**
- **Recipient Forgot Password URL**
- **Sender Office Email**

**Also changed in the Email Template Builder:**

- **Full Name** now displays in normal sentence case (for example, "John Doe" instead of all uppercase).

**SMS Template Builder**

The following merge tags are now available in the **Merge Tags** dropdown:

- **Recipient Username**
- **Recipient Portal Login URL**
- **Recipient Forgot Password URL**
- **Sender Office Email**

**Also changed in the SMS Template Builder:**

- **Full Name** now displays in normal sentence case (for example, "John Doe" instead of all uppercase).